Frequently asked questions

How can I manage my subscription?

On iOS: To see and manage your subscription, please go to your iPhone/iPad's Settings, tap on your iCloud Profile at the very top of the page, then tap the Subscriptions option to see all your current subscriptions and options. Tap the subscription to renew, cancel or otherwise change your subscription settings.

On Android: To see and manage your subscription, please go to the Google Play store, tap on your google profile at the top right of the page, then tap on Payments and subscriptions, then Subscriptions to see all your current subscriptions and options. Tap the subscription to renew, cancel or otherwise change your subscription settings.

Can I transfer my account from iOS to Android or vice versa?

Remixlive accounts are tied to their respective platform. A subscription bought on iPhone will work on an iPad or Mac with the same Apple ID, however it will not work on an Android phone or tablet, and vice versa.

Cross DJ accounts are tied to their respective platform. A subscription bought on iPhone will work on an iPad or Mac with the same Apple ID, however it will not work on an Android phone or tablet, and vice versa.

Where can I re-download my previously purchased Mixvibes software?

You can download previously purchased Mixvibes Software

Fill in the relevant fields to access the software download. This page works for the desktop versions of Cross DJ, Cross DJ Pro, Cross and Remixvideo.

How can I submit improvement suggestions?

You can submit ideas and suggestions for improvements to Remixlive

You can submit ideas and suggestions for improvements to Cross DJ

Where can I find information about the latest known issues and fixes?

The best way to get updated on the latest issues and fixes is to either look at the change-logs on the store pages of our apps, or to join our Discord where we update users periodically on what's new in our apps.

Are the Samples royalty-free?

The loops and samples provided in Remixlive are royalty-free, meaning you can use them in your own productions. However, you cannot resell the sample pack or individual samples, only use those samples in your own songs.

We recommend that users who create music using samples from Remixlive's library make their songs as unique as possible. We've had instances where songs created by users were flagged for copyright infringement on platforms like YouTube or Spotify. This typically happens when the song is simply playing some of of the loops from the pack, or closely resembles the preview of the pack available in our store. If another user has already uploaded a similar track, the content might be automatically flagged by the platform's content ID or copyright system.

While this is beyond our control, it does not change the fact that the samples in Remixlive packs are royalty-free.

Can I use MIDI controllers and which ones?

Both Remixlive and Cross DJ are compatible with MIDI hardware. You can also map your own controllers in Remixlive using the MIDI mapping feature (it will work as long as your controller is compatible with the device you're running Remixlive on).

You can find the complete list of compatible hardware for both software.